因為聽到了不是很舒服的話, 拿起了擋箭牌。這時, 還有可能會有良好的溝通嗎? 我們又應該如何優雅的來處理這種狀況呢?

When someone is being defensive, what does it sound like?

Some examples include:

• Denying flaws
• Projecting flaws onto others
• Using judgmental communication techniques
• Rolling eyes
• Not listening
• Paying attention to his/her one-sided comments and point of view
• Making excuses
• Blaming others

Defensive communication is “assumption based”. Assuming that other people are attacking your belief or vise versa.

Should I respond?

Tip 1

• Body gets into the flight or fight mode
• You feel the urge to react (tell your truth, defend for yourself …etc)