Let’s be honest, we all make some mistakes at some point in our lives. 是吧? 犯錯是難免但道歉又是門學問. 我們收集了一些Dos and Don’ts 希望來跟大家分享, 怎麼道歉才是最真誠的方式。

5 Bad Types of Apologies

1. Too short - “Sorree-ee!”
2. I am not really sorry - “I’m sorry, but…”
3. The blaming apology: “I’m sorry you feel…”
4. The self-effacing apology: “I’m sorry! I’m such a screw-up!”
5. Repeated: “I’m sorry! I’m sorry! I’m sorry! I’m sorry! I’m sorry!”

Better apology

• Apologize as soon as possible, so resentment doesn’t build.
• Start with the word “I.”
• Specifically mention the action(s) you regret.
• Acknowledge the impact of your actions on the other person.
• Describe what you plan to do to prevent the problem from happening again and or how you plan to make amends or move forward in a better way.

Start with the word “I”

I am so sorry for what I have done.

Your regret

I should not have taken the last piece of pie from the fridge without checking with you.