上一個單元我們講到了A.R.E.A., 也是impromptu QA的回答方式。這週就延續這個話題, 如何來重組對方的問題,來幫助我們回答。
AREA
- Acknowledge
- Reframe
- Explain
- Ask
1. Acknowledge the emotion but not label it.
- I hear a lot of passion from you
- I hear a great concern from you but we believe in.. and this is why we priced it that way.
- You seem to care about…
2. Reframe / Paraphrase the questions - allows more time (next episode)
EP. 57 如何提升聽眾參與度 Part B
Reform or rephrase the questions to buy yourself more time
- I see. So what you’re asking is…
- If I understand you correctly, you want to know…
- Ok, let me just repeat your question so everybody can hear it.
- Could you rephrase your question?