Structure helps spontaneous speaking and thinking
AREA
- Acknowledge
- Reframe
- Explain
- Ask
1. Acknowledge the emotion but not label it.
- I hear a lot of passion from you
- I hear a great concern from you but…
- You seem to care about…
2. Reframe / Paraphrase the questions - allows more time (next episode)
EP. 57 如何提升聽眾參與度 Part B
Reform or rephrase the questions to buy yourself more time
- I see. So what you’re asking is…
- If I understand you correctly, you want to know…
- Ok, let me just repeat your question so everybody can hear it.
3. Explain - answer the question in the frame you set