We all like to control things. 控制- 是人的本能，但是偏偏我們無法控制很多的事情。工作也是其中一環。所以當我們對一件事不是很確定的時候，應該要怎麼回應呢?

To your clients

1. Be honest with your uncertainty, you don’t need to say yes to things you are unsure of.
2. Mention the next steps

• I will be honest, I am not 100% sure about this. I will need to check back with you. Please give me ______. I will send you an email with the respond.
• This is something I need to double check with my supervisor. I will get back to you by 5pm today.

To your colleagues or supervisors

1. Be honest about how you feel, try to put your feelings into words

   • I feel stressed —> Too general
   • I feel overwhelmed with the projects. They are getting very close to the deadline and I am not sure if I could complete them on time. —> More specific

2. Talk about what you’ve done/tried (action)

   1. I already thought about...
   2. I tried ____ before, but...
   3. Here are the things I have tried so far, a, b, c ...

3. Ask for help (action)

   • May I get some help in resolving this situation?
   • Could you help me out with the project?